2001 Calendar Meetings January February March April May June July August September October November December If a presentation or handout exists for a session, you will find it linked from the session topic. January TOPIC: KM Technology (Part 1): Creating a Framework to Understand What KM Technologies are Out There FACILITATOR: Marty Manco, General Partner, Camden Labs   DATE: Wednesday, January 10, 2001 TIME: Refreshments, 7:45am-8:15am. Session, 8:15am-9:45am. HOST: Eric Stein, Assoc. Professor of Management Science and Information Systems, Penn State Great Valley, 610-648-3256, ews3@psu.edu LOCATION: Penn State Great Valley School of Graduate Professional Studies, 30 East Swedesford Road, Malvern, PA 19355, 610-648-3200 DESCRIPTION: There are currently hundreds of KM software packages on the market. It is not an easy task to understand what they do and how they are similar and different. Marty Manco will facilitate this session to begin to create a framework - with the help of participants - to enable the KM Group to begin to make sense of all this technology. Session outline: * Describe initial draft KM technology framework including a variety of categories based on functionality (e.g., collaboration, business intelligence). Facilitate discussion about framework. * Identify KM-specific technologies participants are currently using (or have used in the past) within each of the categories. * Identify and prioritize technology issues, challenges, and problems that are worth exploring. This priority list will influence the focus for the Febuary 14 (KM Technology Part 2) and future technology sessions. February TOPIC: KM Technology (Part 2): Before Selecting a KM Technology, How Do You Get the More Technology-Savvy and the Less Technology-Savvy to Understand Each Other   FACILITATORS: Marty Manco, General Partner, Camden Labs and Andrea (Andy) Hornett, Asst. Professor, Penn State University.   DATE: Wednesday, February 14, 2001   TIME: Refreshments, 7:45am-8:15am. Session, 8:15am-9:45am.   HOST: Ellen Marshall, Program Manager, Replication and Program Strategies, 215-557-4876, Emarshall@replication.org   LOCATION: One Commerce Square or 2005 Market St, 9th floor (North side of Market St. between 20th and 21st Streets). When you get off of the elevator, you will see "Public/Private Ventures" on the wall. The meeting will be in the boardroom that is right across from the reception area.   DESCRIPTION: If you have to lead a KM initiative in your organization, you will likely have to address conflict between employees who fall into two cultures: the "business" side and the "technology" side. Thus, if you had an array of strategies available to help you reduce the likelihood of conflict, then your KM initiative would have a greater chance of success. This session is designed to bring up the issues -- and strategies -- for dealing with both cultures. In addition, we will further our work on a KM Technology Framework by sharing the results of the pre-meeting survey request which went out to the membership on 1/24/01. March TOPIC: Six Types of Virtual Organizations -- and the Implications for Knowledge Management   FACILITATORS: Andrea (Andy) Hornett, Asst. Professor, Penn State University.   DATE: Wednesday, March 14, 2001   TIME: Refreshments, 7:45am-8:15am. Session, 8:15am-9:45am.   HOST: Howard Frysinger, Chief Knowledge Coordinator, SCT (Systems and Computer Technology Corporation), 610-578-5014, hfrysing@sctcorp.com   LOCATION: SCT, 2 Country View Road, Classroom #4, Malvern, PA 19355   DESCRIPTION: Certainly one of the current trends in our global society is virtual organizations. However, what do people mean when they actually say "I work for a virtual organization" or "That's a virtual organization"? Andy Hornett has researched this topic over the past four years. She has determined that there is no ONE virtual organization, but six different types -- each with its own characteristics and environment factors. Not surprisingly, from a knowledge management perspective, knowledge transfer approaches vary depending on the type of virtual organization. From a KM practitioner's perspective, before designing a knowledge management system for a virtual organization, it helps to understand what type of virtual organization it is. Andy will provide a means of distinguishing between the different types of virtual organizations. We will also discuss how knowledge transfer systems would vary for each type.   April TOPIC: Highlights from the Gartner conference, "Knowledge Workplace 2001: Transforming Your Business for the New Economy"   PRESENTER: Marianne Gruber, KM Consultant, DuPont Central R&D   DESCRIPTION: "Knowledge Workplace 2001" was an excellent 3-day conference (held March 5-7 in San Francisco) with lots to share. There was a wide variety of knowledge management topics addressed during the conference and presented by Gartner Research Consultants and others in the industry. In particular, Marianne will share some of the latest insights on: * communities of practice * architecture of the knowledge workplace * virtual teams * people issues related to knowledge exchange among knowledge workers   DATE: Wednesday, April 11, 2001   TIME: Refreshments, 7:45am-8:15am. Session, 8:15am-9:45am.   HOST: Eric Stein, Assoc. Professor of Management Science and Information Systems, Penn State Great Valley, 610-648-3256, ews3@psu.edu   LOCATION: Penn State Great Valley School of Graduate Professional Studies, 30 East Swedesford Road, Malvern, PA 19355, 610-648-3200 May DATE: May 9, 2001   PRESENTER: Kathleen A. McEndy, Senior Vice President, Customer Service, CIGNA Group Insurance   TOPIC: Customer Relationship Management   DESCRIPTION: Topics to be discussed include: - Managing and leveraging customer knowledge - Developing a deeper understanding of customer needs and point of view: uncovering the tacit needs of customers, and using what is learned - Capturing, storing and sharing solutions to customer problems - The value of information reuse in outbound CRM - How to ensure KM/OL initiatives and technologies support CRM without becoming ends in themselves HOST: Ellen Berkowitz, Director, Knowledge Network, ARAMARK, Philadelphia, PA, 215-238-3817, berkowitz-ellen@aramark.com   LOCATION: ARAMARK, 1101 Market Street. June DATE: June 13, 2001   PRESENTERS: Representatives from Lotus, Documentum, and Barisoft.   TOPIC: KM Technology: Demos of decision support, collaboration software and document mananagement. DESCRIPTION: Ever wonder what a document management system looks like "in real life"? Heard about decision support but never seen it in action? Do you understand what really makes some tools "collaborative"? Join us on Wednesday, June 13th, as the Philadelphia Area Knowledge Management Group explores three current KM technologies. We've arranged for expert discussions and demonstrations of each of three hot technologies: * Collaborative tools: Whether it's within a local department, across a site, or across the world, the ability to share information and collaborate in its creation is increasingly important in achieving today's business goals. See how to enable collaboration among workers dispersed across both time and space. * Document management: Collaborative tools bring enormous value in creating information, but while collaborating, how do you access information created by those who came before you? When you're done, how do you make your information available for future collaborators? Learn about organizing, storing, and retrieving documents for the long term. * Decision support: Collecting and managing information and knowledge is most valuable when it can be targeted to you when you need it most. See how stored information can be made available just in time to support live decision making. This session will start with a brief introduction to each technology. Following these discussions, demonstrations of tools representative of each technology will be available for you to visit at your leisure. We hope you'll join us for what promises to be an informative, fun, hands-on event.   TIME: Refreshments, 7:45am-8:15am. Session, 8:15am-9:45am.   HOST: Eric Stein, Assoc. Professor of Management Science and Information Systems, Penn State Great Valley, 610-648-3256, ews3@psu.edu   LOCATION: Penn State Great Valley School of Graduate Professional Studies, 30 East Swedesford Road, Malvern, PA 19355, 610-648-3200 July  Summer Break  August  Summer Break  September  TOPIC: Journey to a Knowledge-Based Organization: Lessons Learned PRESENTERS: Kim Costello, Business Intelligence Coordinator, Quaker Chemical Corporation Tom Baker, Manager Business Intelligence Development, Quaker Chemical Corporation DESCRIPTION: Intended items for discussion: 1) What does knowledge management have to do with me? - an employee question 2) To share or not to share, how do we guarantee security? 3) Barriers to knowledge contribution 4) How many times does one need to train? 5) Cultural assumptions   DATE: Wednesday, September 12, 2001 TIME: Refreshments, 7:45am-8:15am. Session, 8:15am-9:45am. HOST: Howard Frysinger, Chief Knowledge Coordinator, SCT (Systems and Computer Technology Corporation), 610-578-5014, hfrysing@sctcorp.com   LOCATION: SCT, 2 Country View Road, Malvern, PA 19355   October  TOPIC: The Role of the Steward in a Community of Practice PRESENTERS: Jordan Corn, Knowledge Infrastructure Manager, Rohm & Haas DESCRIPTION: Do you run an on-line community? Do you want to run one? If you answered "yes" to either of these questions, join us on October 10 for a lively group discussion and exercise. Our own Philadelphia KMG community will engage in collectively learning just what it takes to create, grow, and nurture a virtual community of practice! DATE: Wednesday, October 10, 2001 TIME: Refreshments, 7:45am-8:15am. Session, 8:15am-9:45am. HOST: Susan Chang, Manager, Electronic Media, Ben Franklin Technology Partners of Southeastern Pennsylvania, Philadelphia, PA, 215-972-6700 x3994, sue@sep.benfranklin.org LOCATION: 11 Penn Center, Suite 1100, 1835 Market Street, Philadelphia, PA 19103 November  DATE: November 14, 2001 TOPIC: KM and Measurement PRESENTERS: Allen (Zak) Zaklad, President, Allen Zaklad Associates DESCRIPTION: Though KM has become a hot topic in both private and public sector organizations, very little has been done about measuring its effectiveness. This session lays the groundwork for measuring KM, by presenting basics of measurement and applying key measurement frameworks to KM. This will be a participative session -- there are NO prerequisites and your ideas are welcomed! There will be discussion of the topic on the KM Group Yahoo website, please join in. TIME: Refreshments, 7:45am-8:15am. Session, 8:15am-9:45am. HOST: Shubhra Wells, Knowledge Manager, Vertex, Inc., Berwyn, PA , 610-640-4200, x. 3612, shubhra_wells@vertexinc.com LOCATION: Vertex, Inc., 1041 Old Cassatt Road, Berwyn, PA 19312 December DATE: December 12, 2001 TOPIC: In-house Design and Development of e-Learning PRESENTERS: Scott Wentz, Instructional Design Manager - Institutional Div., Technology Based Learning, and Brian Regan, Specialist - Institutional Div., The Vanguard Group - Vanguard University DESCRIPTION: Topics to be discussed include: - History of e-Learning at Vanguard - Why we develop e-Learning in-house - How we develop e-Learning in-house - Internal/external partnerships - Challenges & Successes - Case Study & Samples of e-Learning - Questions and Answers TIME: Refreshments, 7:45am-8:15am. Session, 8:15am-9:45am. HOST: Eric Stein, Assoc. Professor of Management Science and Information Systems, Penn State Great Valley, 610-648-3256, ews3@psu.edu LOCATION: Penn State Great Valley School of Graduate Professional Studies, 30 East Swedesford Road, Malvern, PA 19355, 610-648-3200 Top of page The Knowledge Management Group Philadelphia, PA Email: Info@kmgphila.org